Shipping policy


Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Australia

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International

  • Standard International: 7–14 business days

  • Express International: 3–7 business days

Delivery times are estimates only and may vary due to shipping carrier delays, customs processing, or peak periods.

International Shipping

We ship worldwide. By placing an order, you acknowledge that international shipments may be subject to additional processes outside of our control.

Delivery timeframes for international orders may vary depending on the destination country and customs procedures.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and fees once the shipment reaches the destination country.

These charges are the responsibility of the customer and are not included in our prices or shipping costs.

For orders shipped to the United States, orders under $800 USD are generally duty-free under current import regulations. This is not guaranteed and may change.

We are not responsible for delays caused by customs clearance.

Shipping Delays

Chance The Label is not responsible for delays caused by:

  • shipping carriers

  • customs processing

  • incorrect or incomplete shipping information

  • events outside our control (including but not limited to weather, strikes, or peak seasons)

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • additional shipping fees may apply

  • we are not responsible for lost packages due to incorrect details

Lost, Stolen or Damaged Packages

Once an order has been shipped, risk passes to the customer.

Chance The Label is not liable for:

  • lost or stolen packages

  • packages marked as delivered by the carrier

  • damage occurring during transit

If your order is lost or damaged, please contact the shipping carrier directly to lodge a claim.

Contact

For any shipping-related inquiries, please contact: chancethelabel@gmail.com